Tracey has a BA in Social Sciences and Conflict Resolution, certificate in Grief Studies and Youthline counselling experience. She has a strong business acumen, developed during 20 years of corporate experience. Tracey takes an enthusiastic strengths-based approach to her work, designing and delivering coaching and learning solutions in the areas of productivity skills, conflict resolution, team building, team leadership, emotional intelligence, customer service and communication skills development.

“From the very beginning Tracey knew exactly what I was after - I wanted our company to deliver ‘WOW’ to our customers.
Easier said than done, but with the focus on delivering ‘WOW’ Tracey compiled a comprehensive training plan that resonated with all our staff of all ages. Energy and passion was delivered back into our business and delivering ‘WOW’ through service became the norm. In addition, Tracey also knows what makes people tick - that is the key! She knows very quickly how to engage every staff member in the training and keep them engaged and involved in a fun environment. I highly recommend Tracey and her training and passion for people and may I point out we have won the ‘Best in Banking’ CRM award twice since we engaged Tracey - so she knows how to deliver.”

- Jill Rudings, Customer Service Manager, RaboDirect

Qualifications

Bachelor of Arts Extended Social Science Major
Certificate in Conflict Resolution
National Certificate in Adult Literacy and Numeracy Education (NCALNE)
Team Management Systems Accreditation
Train the Trainer – Rapid Results
Grief Studies Certificate – Human Development & Training Institute (HD&T)
Personal Development, Basic Counselling Course – Youthline
Lego Serious Play Facilitator – Rapid Results
Coaching for Outstanding Results, Co-Counselling, The Art of Facilitation – Zenergy
Personal Efficiency Programme - Train the Trainer

“I have used Tracey exclusively for over 10 years to facilitate soft skills, attitudinal & sales training for my contact centre teams. Tracey’s key strength is understanding your business, your teams, and your goals in order to deliver what you specifically need to fix. Tracey's sessions are well planned, interactive, and so much fun! Everyone who has attended her training has loved it and come away better for it. Their skills, confidence and engagement have improved every time. My team & I love Tracey and we highly recommend her!”

- Karen Sharp, Head of Customer Care, Skinny Mobile

Personal interests

Reading, Learning,  Travelling, Socialising.
Supervising husband Lee with Minibitz, his Mini Restoration business.
Attending the bi-annual Pork Pie Charity Run, which raises funding for KidsCan – supporting disadvantaged kiwi kids.